Return Policy

Change of heart?

We’ll happily refund your purchase if you’re not absolutely satisfied within 14 days of delivery. They must be in original condition with the original case and tags in which they were sent. Anything received after 14 days or not in original condition will be issued as a Merchandise Credit available at www.cosselie.com.

Returns are available for full-priced Sunglasses. Gift Cards are non-refundable. Final sale items are not eligible for a refund – if returned, a store credit will apply.

Please note that we do not offer exchanges, only refunds, as long as the return meets the criteria outlined in our return policy.

If you purchased during our Buy One, Get One Free promotion, both pairs of glasses must be returned to be eligible for a return.

Return procedure

Please follow the below steps to process your return.

• Visit COSSELIE Returns and sign up with your order number & email.
• Select which products you’d like to return, then follow the instructions to print the return slip and shipping label. A shipping charge of 5.00 euros will be deducted from your refund.
• Package your return in the COSSELIE box, along with the printed return slip. Afterwards, pack your return in a well-padded box to prevent damage in transit. Items must arrive in good condition, with tags and cases.
• Your refund will be issued to the original form of payment.
• Please expect 14 business days for your order to be processed once we receive it. During peak season, allow extra processing time due to higher-than-normal volumes. You’ll receive an email confirmation when your return is completed. Please note: Depending on your issuing bank, your credit may not show until your next billing cycle.

Any order discrepancies or damaged items received must be reported within 5 days of delivery. Include your order number, a brief description of the issue & a picture of the sunglasses. Send to service@cosselie.com.

We’re NOT responsible for items delivered to an incorrect address supplied by the sender. Please check your shipping info twice.

Warranty