Shipping and Delivery Policy

We are currently shipping to the following EU countries:

Albania, Andorra, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxemburg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland.

We are using DHL Express Service to ship. The estimated delivery time is 2–4 days from the day the order is received and processed. Please note that deliveries to remote locations may take longer.
For all EU based orders made before 14:00, we’ll aim to get the order dispatched within the following working day and delivery may take 2-4 working days depending on the postal address. Please note that we cannot deliver to PO Box addresses.

INTERNATIONAL SHIPMENTS OUTSIDE EU

We are currently shipping to the following Non EU countries:

Turkey , USA

International shipments may be subject to import taxes, duties, and customs fees, which are levied once your package reaches the country of destination, and are the sole responsibility of the customer. COSSELIE cannot predict what your particular duties, taxes, cut-offs fees may be. COSSELIE is not responsible for payment of customs, taxes, and duties.For more information regarding your country’s customs policies please contact your local customs office.

Please note that for orders that are refused to be picked up by the receiver, they will be charged the original shipping plus return shipping to us and are not eligible for any refund or so.

GREECE SHIPMENTS

For all Greece based orders made before 14:00, we’ll aim to get the order dispatched within the following working day and delivery may take 1-3 days (not including Saturday and Sunday).

Please note that, for all the above delivery scenarios, shipping lead time is a dynamic factor that might change, especially during Holidays.

DELIVERY COST

For all Greece orders, we offer free delivery for orders over €50. For orders below €50, the cost of delivery depends on the delivery location, the carrier and the order logistics data (weight and/or dimensions). We are using EasyMail or ELTA Courier as our partners, depending on the delivery area.

For countries inside the European Union (excluding Greece), the cost of delivery depends on the DHL Express’ price catalogue for each country and the order logistics data (weight and/or dimensions).

For countries outside the European Union (excluding Greece), the cost of delivery depends on the DHL Express’ price catalogue for each country and the order logistics data (weight and/or dimensions).

In any case, you are always informed of the delivery cost as it is clearly displayed on the cart, prior to checkout.

Shipping considerations

  • All orders are subject to review and could require additional processing time.
  • Most in-stock items are available and ready the same day.
  • Weekends and holidays are not considered business days.
  • Any orders placed after 14:00 on Fridays will be processed and shipped on the following business day.
  • For all orders placed after 14:00, please allow one additional business day for processing.
  • Carrier delays are possible during high order volume periods and may affect shipping times.
  • COSSELIE reserves the right to use alternate shipping services that provide the same delivery expectation.