FAQ

Every frame has measured dimensions and a size (Small, Medium or Large) based on its total width. On each product page, under “Measurements & fit”, you can see it in real proportions.

The surest way: compare the numbers with a pair you already wear and that fits you well. And if they don’t fit after all, you can exchange them for free within 14 days.

They are the frame’s key dimensions in millimeters: 52 the width of each lens, 18 the bridge (the distance between the lenses, over the nose) and 140 the temple length.

You’ll find them on the inside of the temple of your glasses. Compare them with the product’s “Measurements”: a difference of 2–3 millimeters in the lens or the bridge doesn’t noticeably change the fit.

The general rule is contrast: angular frames for round faces, rounded frames for square faces, while oval faces can wear almost any shape.

On each product page you can find your face shape in 3 steps and see right away whether that pair suits you, as well as which frames to look at.

Most of our models are unisex. In the catalog choose “Men” or “Women” in the filters and you’ll see the unisex models as well.

On many models, yes. Those that list “Interchangeable lenses” in their features accept lenses with your prescription, sun or clear, fitted by your optician. We don’t make prescription lenses.

If you’re looking for prescription glasses, see our optical frames.

You have 14 days from delivery. Send us your order number at contact@cosselie.com and we’ll send you a free return voucher for BOX NOW or ELTA Courier. We cover the return costs.

Exchanging for another color or model is free, and the new pair is delivered to you with no shipping charge. All the details are in our Exchanges & Returns Policy.

Of course, just as you’d try them on in a store: put them on, check the fit in the mirror and in the light. If you return them, send them back with all their accessories (case, cord, cloth) and, if possible, in their packaging.

Only wear from use (e.g. scratches) may reduce the amount refunded, and always after we have informed you with photos.

Within 14 days at the latest, together with the original shipping costs. The money is refunded the same way you paid: to your card, to PayPal or via Klarna. For cash on delivery or IRIS, by bank transfer to the IBAN you give us, free of charge.

Send us photos and your order number at contact@cosselie.com. We’ll send you the correct or a new pair right away, or refund all your money including shipping, whichever you prefer. You pay nothing.

All products are covered by the 2-year legal guarantee: if a defect appears, you are entitled to free repair or replacement. The guarantee does not cover drops, misuse or normal wear and tear. See our Terms and Conditions.

Orders completed on business days by 14:30 ship the same day. Delivery takes 1–3 business days with BOX NOW or Geniki Taxydromiki and 2–4 business days with ELTA Courier.

In Thessaloniki, with Wolt, you usually get them within 1.5 hours (Monday–Friday, 09:00–16:30). The product page shows you when your order ships.

Shipping is free on orders from 50 €. Otherwise, the cost depends on the shipping method and you see it in the cart before you pay. Pickup from our showroom is always free.

As soon as it ships, we email you the tracking number and the tracking link. With BOX NOW you also get an SMS with the locker code. If you have an account, you can also see your orders in My account.

Can’t find the email? Check your spam folder too, or write to us and we’ll resend it.

Yes, as long as it hasn’t shipped: send us your order number at contact@cosselie.com or call +30 2310 489452. The same applies if you entered the wrong address. If it has already shipped, accept the delivery and make a free exchange or return.

Not at the moment. We ship throughout Greece, including the islands and remote areas. All products ship together, in one parcel.

• Card (Visa, Mastercard), Apple Pay and Google Pay
• IRIS
• PayPal
• Klarna
• Cash on delivery, for orders up to 200 € (any fee is shown at checkout)

Via Klarna, if Klarna approves you. When you choose it at checkout, it shows you the payment options it offers you (e.g. pay later or in installments). Approval is given by Klarna, not by us, so the options may vary from customer to customer.

Yes. We don’t see or store your card details: the payment takes place directly in the bank’s secure environment (Viva), with encryption and confirmation by your bank.

Yes, all prices are final, including VAT. Shipping costs, when they apply, are shown in the cart before you pay. There are no hidden charges.

Put 2 pairs of sunglasses in your cart and the cheaper one is free. The discount applies automatically, with no code, and with 2 pairs shipping is free. With 4 pairs you get 2 free, and so on.

The bar in your cart shows what you still need for your free pair.

If you return both, you get the full amount back. If you keep one, the offer no longer applies: we refund what you paid minus the regular price of the pair you keep. Exchanges for another color or model work as normal.

Sign up for the newsletter (at the bottom of every page) and get −10% on your first order: the code arrives in your email as soon as you confirm your sign-up. You’ll also be the first to hear about new designs and offers.

It means the lenses block ultraviolet radiation (UVA and UVB) up to 400 nanometers, which is essentially 100%. This is the protection your eyes need, and it doesn’t depend on how dark the lens is: a dark lens without UV protection makes the pupil open wider and lets more radiation in.

Almost all our sunglasses have UV400 lenses and say so in their features. The exception is a very small number of models with decorative (fashion) lenses: they are not made for sun protection, and you won’t see UV400 in their features.

Yes, all of them. In the European Union, CE marking is mandatory for sunglasses and shows that they meet the European standard (EN ISO 12312-1), with a declared lens category. Avoid sunglasses without CE, however cheap they are.

Polarized lenses cut reflected glare from water, asphalt, snow and glass. You see more clearly, with more vivid colors, and your eyes get less tired, which you really notice at the sea and when driving.

Most of our sunglasses are polarized: it’s stated in the title and features of each product.

The category shows how much light the lens lets through, from 0 (almost clear) to 4 (very dark). Lenses in Category 3 let through about 8–18% of the light and are the best choice for strong sun: summer, sea, mountains.

The category is about how dark the lens is; protection from ultraviolet radiation comes from UV400.

Yes, during the day. Category 3 lenses are suitable for driving in daylight, and polarized lenses reduce glare from the asphalt and the windshield.

Two things to know: don’t drive with sunglasses at night or in dark tunnels, and with polarized lenses some screens (dashboard, GPS, phone) may look darker from certain angles.

Rinse the lenses with lukewarm water to remove dust and sand, and wipe them with the microfiber cloth that comes with them. Avoid paper, clothes and cleaners containing alcohol or ammonia, which scratch or damage the lenses.

When you’re not wearing them, put them in their case, and never leave them on the car dashboard on hot days.

Every pair of glasses comes with a carry pouch and neck cord, in gift-ready packaging.

Yes. If they don’t suit them, they can exchange them for another color or model or get a store credit coupon of equal value. Refunds are always made to the person who paid for the order.

Yes. Everything you see as available is in our warehouse and ships from us, in one parcel. We don’t do dropshipping or made-to-order.

We don’t take pre-orders, but write to us at contact@cosselie.com and we’ll tell you if and when it’s coming back.

Yes, at our showroom in Pylaia, Thessaloniki, by appointment (Mon–Fri 09:00–17:00). Call +30 2310 489452 to arrange it. You can also order online with free pickup from there.

Email contact@cosselie.com, call +30 2310 489452 (Mon–Fri 09:00–17:00) or message us on Viber. We reply on business days, usually the same day.