Welcome to cosselie.com. The following terms apply to the use of the site and to every purchase you make on it. Before you complete your order, you will be asked to accept them. For consumers, consumer protection law (Law 2251/1994) always applies as well, and these terms do not limit it.
1. Business details
cosselie.com is owned by COSSELIE L.P.
- Registered office and showroom: Tompazi 30 & Kountourioti 52, 55535 Pylaia, Thessaloniki (visits by appointment)
- VAT No. 801761777, Tax Office: Z' Thessaloniki, G.E.MI. No. 162851706000
- Email: contact@cosselie.com · Phone: 2310 489452, Monday to Friday 09:00–17:00
2. Use of the site
- All content on the site (texts, photos, videos, designs, logos, the COSSELIE name and trademark) belongs to COSSELIE L.P. or to the creators who have licensed it to us, and is protected by intellectual and industrial property law. You may view it and share it via a link. You may not copy it or use it commercially without written permission.
- You must use the site lawfully: without trying to gain access to other people's systems or accounts, without automated collection of content, and without false information or reviews.
- If you create an account, keep your password secret. If you suspect someone is using it, let us know.
- Reviews you publish must be about your own experience. We do not publish reviews with offensive or illegal content. We publish both positive and negative reviews. The “Verified purchase” label is shown only on reviews that come from a real order.
- The site may contain links to other websites (e.g. social media). We do not control their content, and their own terms apply.
3. Products
- Photos and descriptions show the product as faithfully as possible. Small differences in color may be due to your screen. Dimensions (lens, bridge, temple) are listed on each product.
- Availability is shown on each product. If, nonetheless, a product you ordered has sold out, we’ll let you know immediately. We will suggest an alternative or refund the full amount right away. We do not accept pre-orders; for sold-out items you can ask to be notified when they are back.
4. Prices
- Prices are in euros and include VAT. Shipping costs and any payment fee are shown separately in the cart and at checkout, before you click “Complete order”.
- The price that applies is the one shown at the moment you complete your order. Price changes do not affect orders already placed.
- For every discount, the original price shown is the product's lowest price in the 30 days before the discount.
- If an obvious technical error causes a completely unrealistic price to be shown (e.g. 0,50 € instead of 54,90 €), we will let you know. You can keep the order at the correct price or cancel it, in which case we will immediately refund whatever you paid.
5. Offers and discount codes
- Every offer, such as 1+1 or free shipping, applies as described on the site and for as long as stated there.
- In the 1+1 offer, the cheaper of the two pairs is free. For returns of products bought in a 1+1 offer, see our Exchanges & Returns Policy.
- Discount codes cannot be redeemed for cash. They can be combined with other offers only where this is expressly stated.
- Discount codes do not apply to Outlet products, unless explicitly stated otherwise.
- The newsletter welcome code is given once per email address, is valid for one order and for the number of days stated in the email containing the code.
6. How ordering works
- You add products to the cart and go to checkout.
- You fill in your details and choose a shipping and payment method. Before you complete the order, you see the total price with all charges and can correct anything you want.
- You click “Complete order”, which means placing an order with an obligation to pay.
- You immediately receive an email with the order details. The contract is concluded with this confirmation email. Keep it: it also contains these terms.
We may cancel an order only for a serious reason, e.g. if the product has sold out, if the payment is not approved, or if there are reasonable indications of fraud. In that case we will inform you immediately and refund whatever you have paid.
If you want to change or cancel your order before it ships, contact us as soon as possible. Changing or canceling before shipping is free.
7. Payment methods
- Card Visa or Mastercard, Apple Pay and Google Pay, through Viva's secure payment environment.
- IRIS, directly from your bank, with no extra charge from us.
- PayPal, with or without a PayPal account.
- Klarna: pay now, pay later or pay in installments, as available at the time of purchase. Klarna may carry out its own check, and its own terms also apply.
- Cash on delivery, for orders up to 200 € including VAT. Any cash on delivery fee is shown at checkout.
We do not see or store your card details. We do not accept partial payment of an order through more than one method.
Cash on delivery is a convenience, not an obligation of the store. We reserve the right not to offer it for a specific order, for example when a previous cash on delivery parcel was not collected or was returned undelivered, when the delivery details cannot be confirmed, or when the amount or type of the order justifies it. In that case, you can complete your purchase with any other available payment method.
8. Receipt or invoice
For every order we issue an electronic retail receipt or, if you request it at checkout, an invoice. The document is transmitted to AADE (myDATA) and sent to you by email. The type of document cannot be changed once it has been issued.
9. Shipping and delivery
We ship throughout Greece. Shipping methods, times and costs are described in our Shipping Policy. Unless otherwise agreed, we deliver no later than 30 days from the order. Until you receive the parcel, we bear the risk of loss or damage in transit.
10. Withdrawal, exchanges and returns
You have the right to withdraw within 14 days of receipt without giving any reason, and the return is at our expense. All the steps, the model withdrawal form and how refunds are made are described in our Exchanges & Returns Policy.
11. Legal guarantee
All products are covered by the 2-year legal guarantee of conformity from delivery (Law 4967/2022). If a product is defective or is not what you ordered, you are entitled to free repair or replacement. If that is not possible, you are entitled to a price reduction or a refund. The guarantee does not cover damage from misuse, drops or normal wear and tear. Contact us with photos and your order number and we will sort it out.
12. Liability
We make sure the site works properly and that its information is accurate. We are not liable for temporary outages caused by maintenance, by third parties (e.g. the hosting or payment provider) or by force majeure. Nothing in these terms limits our liability to you where the law does not allow such a limitation, nor does it limit your rights as a consumer.
13. Code of Conduct
The store operates in accordance with the E-commerce Code of Conduct (Ministerial Decision 70330/2015).
14. Complaints and dispute resolution
If something went wrong, write to us at contact@cosselie.com or call 2310 489452. We reply as soon as possible, within 3 business days at the latest.
If you are not satisfied, you can seek out-of-court resolution of the dispute, free of charge, from:
- the Consumer Ombudsman (www.synigoroskatanaloti.gr),
- the Amicable Settlement Committees of your municipality,
- or file a report with the General Secretariat for Commerce (phone 1520, www.kataggelies.mindev.gov.gr).
15. Governing law
These terms are governed by Greek law. For disputes that are not resolved amicably, the courts of Thessaloniki have jurisdiction. If you are a consumer, you can also bring proceedings before the courts of your place of residence, and you keep the protection that the law of your place of residence gives you.
16. Changes to these terms
We may update these terms. Each order is governed by the terms in force at the time you placed it. The date of the last update is shown at the bottom of the page.
Last updated: 28 October 2026
