Exchanges & Returns Policy

We want you to wear something you truly like. If the pair isn't right for you, you have 14 days to exchange or return it, and we cover the return costs.

1. Right of withdrawal (14 days)

• You can withdraw from your purchase within 14 days from the day you received the product, without giving us any reason. If your order arrived in more than one parcel, the 14 days count from receipt of the last one.
• All you need to do is let us know within the 14 days, in whichever of the ways in section 4 suits you. You then have another 14 days to send us the product.
• This right also applies to products on offer or on sale.

2. Condition of returned products

• You can try the product as you would in a store, to check its fit and how it looks.
• Return it with all its accessories (case, cord, cleaning cloths, cards), preferably in its original packaging, and with the protective films on the lenses, if any.
• If the product shows wear from use beyond trying it on, e.g. scratches, broken parts or signs of use, we may deduct from your refund the amount corresponding to the reduction in its value. Before doing so, we will inform you with photos.

3. 1+1 offer

If you return both pairs, you get a full refund. If you return only one, the offer no longer applies: you are refunded what you paid minus the regular price of the pair you keep.

4. How to make a return or exchange

1. Fill in the Return or Exchange Form with your order number, or send an email to contact@cosselie.com. You can also use the model withdrawal form in section 9, but it is not mandatory.
2. We send you a free return voucher, for BOX NOW or ELTA Courier, with instructions.
3. Pack the product carefully and drop it off at a BOX NOW locker or hand it to ELTA Courier. If you live in Thessaloniki, you can also bring it to our showroom in Pylaia, by arrangement.
4. Once we receive it, we email you about the exchange or refund.

We cover the return costs when the return is made with the voucher we send you. If you choose another company without arranging it with us, the shipping costs are borne by you.

5. Exchange for another product

Exchanging for another color or model within 14 days is free, and you are not charged for shipping the new product. If the new product costs more, you pay the difference. If it costs less, we refund the difference. The exchange is made provided the product you want is available. If it is not, we refund your money.

6. Refunds

• We refund all amounts you paid, including the original shipping costs, no later than within 14 days from the moment you informed us of your withdrawal. We may wait until we receive the product or until you send us proof that you have sent it.
• If you chose a more expensive shipping method than the cheapest standard one we offer (e.g. Wolt), we refund the cost of the cheapest standard method.
• If you return only part of the order and the shipping costs would not have changed because of this, shipping costs are not refunded.
• Refunds are made using the same payment method: to your card, to PayPal or via Klarna. For cash on delivery or IRIS, by bank transfer to the account (IBAN) you give us. There is no charge to you.
• Your bank or payment provider may need a few more business days for the amount to appear in your account.

7. Defective or wrong product

If the product is defective, was damaged in transit or is not what you ordered, send us photos and your order number at contact@cosselie.com. We will immediately send you the correct or a new product, or refund all your money together with all shipping costs, whichever you prefer. All products are covered by the 2-year legal guarantee (see our Terms and Conditions).

8. Gifts

• If you received the product as a gift and it was shipped directly to you, you can exchange it or get a credit voucher of equal value.
• Refunds are always made to the person who paid for the order.

9. Model withdrawal form

Fill in and send it only if you wish to withdraw this way.

To: COSSELIE L.P., Tompazi 30 & Kountourioti 52, 55535 Pylaia, Thessaloniki, contact@cosselie.com

I hereby give notice that I withdraw from the contract of sale of the following products:

Product(s): ……
Order number: ……
Ordered on: …… / Received on: ……
Full name: ……
Address: ……
Signature (only if sent on paper): ……
Date: ……

Any questions? Write to us at contact@cosselie.com or call 2310 489452.

Last updated: 16 October 2026